Social Media Management (SMM)
Is Social Media Right For You?
Absolutely! Being active and engaging with customers online is a must in a time where the average person spends upwards of 2 hours per day browsing social media platforms.
Being active on social platforms increases your brand awareness and allows you to connect with your customers on a more personal level through responding to messages and comments. This creates an all-around better experience for your customers and influences them to keep you top of mind.
When you have a strong connection with your customers, they are not only more likely to make repeat purchases through you, but they also become more likely to recommend you to friends and family.
What is our approach?
Firstly, we will start by asking you some important questions. Things such as “who are your customers?” and “what are your primary and secondary goals?”. With this in mind we will define your target market and choose the goals, or Key Performance Indicators (KPI’s), that we will track.
The next step is to audit your current social media accounts and find where improvements and adjustments can be made. After looking at your current profiles we will build a strategy. Our strategy includes what platforms we will use, how often we will post, what type of content we will use, our target market and more.
Next, we set-up and optimize your social profiles making sure that they are all displaying accurate information relating to your business. Not only will this help with SEO, but it will build brand consistency – which customers look for when determining whether or not they trust a brand.
Each month we will provide you with a report which will overview the previous month and show where improvements have been made.
Social Media Facts
of customers buy from a business that offers good customer service on social media
billion people actively use social media
of digital consumers have used social media in the past month
Let’s talk digital ads.
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